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Citizens’ Advocate

The Colorado Department of Revenue’s Citizens’ Advocate assists customers with navigating and resolving issues through the Department's divisions which include Specialized Business Group (SBG), Lottery, Division of Motor Vehicles (DMV) and Taxation Division. 

Ask for help

Fill out a web form for the fastest response from the Citizens' Advocate. The advocate works with directors, managers and subject matter experts to offer resolutions or explanations of statutory limitations.  Complete the web form below to ask for help, if you do not know which division, complete the web form closest to your inquiry. 

Most Asked Questions

Q. Do I need to make an appointment to visit a Driver License Office? 
A. Yes, you must have an appointment to visit a Driver License Office.  Walk-ins are not allowed.  Currently appointments are about one to two months out depending on the type of appointment.  You may make an appointment at any Colorado driver license office.  

Q. How do I replace my lost or stolen driver license/ID?
A. Visit the DMV website for information on replacing your driver license or ID.

Q. How do I register my vehicle?
A. You may be able to register your vehicle online at myDMV. Select Vehicle Services then Submit a first-time vehicle registration.  

General information about registering your vehicle is on the DMV website.   Vehicle registrations, license plates and stickers are issued by county motor vehicle departments. Contact your county if you have more questions.

Q. How Do I send a compliment or complaint about the customer service I received?
A. Complete the Customer Service Comment formDO NOT use this form if you are asking for helpContact your county DMV for service comments about issuing license plates, vehicle registration or other vehicle documentation.

Visit the Secretary of State's website for trade name or business license information.

Ask for business tax help

Visit the Tax Division website for information about individual tax topics. 

Ask for Individual Tax Help

Most Common questions: 

Q. My family member is recently deceased.  How do I cancel the license/ID?  

A. There is nothing you need to do regarding the license or ID. We receive notification from the Department of Health and Environment (where all deaths are reported) and will cancel the license or ID.

Q. Who can I talk to about my suspended or revoked license?

A. Contact Driver Services at 303-205-5613  or through their webform for information about your license status or reinstatement.  

Q. Do I need to make an appointment to visit a Driver License Office? 

A. Yes, you must have an appointment to visit a Driver License Office.  Walk-ins are not allowed.  Currently appointments are about one to two months out depending on the type of appointment.  You may make an appointment at any Colorado driver license office.  It does not have to be in the city or county in which you live, therefore, checking the availability at other State driver license offices is recommended.  

Ask for driver license/ID/permit help

Most common questions:

Q. Where are my tags, license plates or registration renewal?

A. Vehicle registrations, license plates and stickers (year and month tabs) are issued by county motor vehicle departments.  Contact your county directly with all questions you have about documents for your vehicle.  

Q. How do I replace a lost title or request a duplicate title?

A. You may request a duplicate title online at myDMV or by mail.  Visit the DMV website for instruction on requesting a title by mail. 

Q. What do with a do with my old license plates?

A. It is not required to surrender your plates to the DMV.  You may recycle your plates yourself or return them to the State DMV to be recycled.  The address is:

Department of Revenue
Division of Motor Vehicle
Titles and Registration
PO BOX 173550
Denver, CO 80217-3350

Ask for Vehicle help

 

 

You will be redirected to the Auto Industry Division website.

Submit Complaint

You will be redirected to the Division of Gaming website.

Submit Complaint

You will be redirect to the Liquor Enforcement Division website.

Submit Complaint